Policies & Terms

• Introductory offers are available exclusively for new clients who have not previously attended Orana Pilates & Wellness.

• Orana Pilates & Wellness Introductory offer is valid for 14 days, starting from your first visit.

• No refunds, transfers, suspensions or extensions will be provided by Orana Pilates & Wellness for unused portions of an introductory offer due to illness, injury, relocation, public holidays or any other reason.

• If a client is found to have purchased an introductory offer more than once, Orana Pilates & Wellness reserves the right to suspend access and charge the standard class rate for any additional sessions attended.

• Orana Pilates & Wellness Weekly Auto Pay Memberships have 3 months minimum term and begins on the date of purchase (or another agreed-upon date).

• Membership continues until you request cancellation via email at hello@oranapilates.com.au. 2 weeks written notice is required for cancellation processing.

• Memberships can be paused for a minimum of 1 week and a maximum of 6 weeks per year, upon request via email at hello@oranapilates.com.au. Seven (7) days’ notice is required for processing.

• Weekly membership fees are automatically charged to your nominated credit card or bank account through our billing provider.

• Failed payments will incur a $5 fee per day until the payment is successfully processed. These fees will be added to your account balance and processed with the next membership payment.

• Membership rates are subject to change. Any pricing adjustments will be communicated at least four (4) weeks in advance.

• If an automatic payment is declined, Orana Pilates & Wellness reserves the right to process the payment at a later date upon receipt of sufficient funds. All failed payments will continue to incur a $5 daily fee until resolved.

All Class Packs expire 6 months from the date of purchase. No refunds, transfers, suspensions, or extensions for unused portions due to illness, injury, relocation, or any other reason.

All purchases at Orana Pilates & Wellness are final, and we do not offer refunds for change of mind, injury, illness, change of address, or any other reason.

We are unable to provide refunds, transfers, or compensation for late, changed, or cancelled classes, or if you are unable to attend due to a class being full.

All packs and memberships are non-transferable and cannot be shared.

Clients must be 16 years or older to attend classes.

If your membership payment bounces or fails to process, a $5 fee will be automatically charged to your account and paid directly to the Mindbody booking platform.

At Orana Pilates & Wellness, all purchases are final, and we do not offer refunds, transfers, or credits for missed, changed, or cancelled classes, regardless of the reason. We are also unable to provide refunds if a class is full and you are unable to attend.

Refunds are not available for change of mind. However, in the case of injury or illness, a refund may be considered with the provision of a valid medical certificate.

All class passes and memberships are non-transferable and cannot be shared.

To help us maintain a safe and seamless experience for everyone, we ask that you arrive on time or, ideally 5 minutes early for your class.

We understand that traffic and unexpected delays can sometimes occur, however, for safety and to avoid disruption, clients arriving more than 5 minutes after the scheduled start time will not be permitted to join the class. Doors will be locked once class begins.

If it’s your first visit, we recommend arriving at least 5-10 minutes early so you have time to get settled and familiar with the studio.

To cancel a class booking, you must do so through our online booking system at least 5 hours before the scheduled start time.

Cancellations will not be accepted via phone, email, social media, or any other method.

Cancellations made within 5 hours of the class will be classified as a Late Cancel.

If you do not cancel and do not attend, it will be considered a No-Show.

Cancel 5+ Hours Before Class = $0 Fee
If you can’t make your class, cancel at least 5 hours before the start time to avoid penalties. You won’t forfeit the session or be charged a fee.

Late Cancellation (Within 5 Hours of Class Start Time)

• All Auto pay Members:

  • 5–3 hours prior: forfeiture of class.

  • 3–1 hour prior: A $5 late cancellation fee applies + forfeiture of class.

  • < 1 hour: A $10 late cancellation fee applies + forfeiture of class.

• Casual Pass & Class Pack – You will forfeit the class.

No-Show (Failure to Attend Without Cancellation)

• All Auto-pay Members – A $20 no-show fee applies + forfeiture of class.

• Casual Pass & Class Pack – You will forfeit the class.

Fees will be applied every 24–48 hours. By booking online, you agree to the late cancellation and no-show policy.

Automatic Waitlist Notification: When a spot becomes available, the system will send an email notification to the first person on the waitlist, confirming their booking into the class.

Bookings Within 2 Hours of Class: You will not be automatically moved into a class if a spot opens less than 2 hours before the start time. This ensures you have enough time to check and confirm your booking.

Last-Minute Openings: If a spot becomes available within 2 hours of class, check the schedule, remove yourself from the waitlist, and manually book into the class if you're available.

No-Show Policy: If you are confirmed a spot from the waitlist but do not attend, the no-show policy and fees apply (See Cancellation Policy).

Overnight Waitlist: Clients on the waitlist for early morning classes should assume they are confirmed and set their alarm accordingly. If you are added to the class overnight and do not attend, Late Cancellation and No-Show fees will apply (See Cancellation Policy). If you do not wish to check your waitlist status before am class, we recommend removing yourself from the waitlist the night before.

Up to 16 Weeks Pregnant
You’re welcome to continue attending classes as usual. We recommend Form & Flow Reformer or Align & Flow Mat for a supportive and safe workout.
Please note: Hot Mat classes are not suitable during pregnancy.

16 Weeks Pregnant & Beyond
If your pregnancy is uncomplicated and you're feeling good, you’re encouraged to keep moving with us in Form & Flow Reformer and Align & Flow Mat classes.

Before joining group classes, we ask that you email us to book a 1:1 Reformer and/or Mat session with a Senior Trainer. This session will walk you through essential prenatal guidelines, helping you move safely and confidently throughout your pregnancy.

At 26 weeks, we’ll check in to reassess and ensure that your movement plan continues to support you. Our instructors are here to provide ongoing modifications and guidance, and we have pregnancy specific equipment to keep you comfortable every step of the way.

At Orana Pilates & Wellness, your safety and well being are our top priority. In order to maintain a safe and effective environment for all clients, we reserve the right to place restrictions on class participation under the following circumstances:

1. Safety Considerations:

   • Owners and/or instructors may limit your access to specific class types based on fitness level, experience, or physical condition to ensure you are participating in a class appropriate for your abilities.

   • Restrictions may be applied if a class requires a higher level of strength, mobility, or technical ability that is beyond the scope of a client’s current capacity. This is done to avoid injury and ensure proper form and technique during class.

2. Medical Clearance:

   • Clients with existing medical conditions, injuries, or those recovering from surgery must provide medical clearance from a healthcare professional to participate in certain classes.

   • Instructors may ask for medical clearance prior to allowing participation in classes such as Reformer Pilates, high-intensity workouts, or other classes that involve movements that could aggravate a condition.

   • If you are undergoing rehabilitation or physical therapy, we may suggest classes tailored to mobility, recovery, or gentler exercises that are better suited to your current health status.

3. Specialised Classes:

   • Certain classes may have additional restrictions for the benefit of the client and to avoid harm, such as pregnancy, post-partum, or rehabilitation-focused classes. In these cases, you may be required to book into specific sessions that are designed for your condition or stage of recovery.

   • For classes that focus on strength training or advanced Pilates techniques, we may recommend that clients have a minimum level of experience or prior training in Pilates.

4. Ongoing Evaluation:

   • We reserve the right to reevaluate your participation in a class at any time if the instructor observes any safety concerns, difficulty maintaining form, or discomfort during a session. This will always be discussed with the client, and a modification to the class schedule may be recommended to ensure that you are participating in a safe and comfortable environment.

5. Instructors’ Discretion:

   • Ultimately, our instructors have the discretion to recommend, modify, or restrict class types for your best interest. If a client is unable to meet the requirements of a specific class, the instructor may suggest a more appropriate class type or work with you to develop a progressive plan to increase your abilities over time.

By ensuring that all participants are matched with the appropriate class for their needs, we aim to create a positive and injury-free experience for everyone. If you have any concerns about class restrictions, please feel free to discuss them with your instructor before or after class.